Shipping & Returns
1. SHIPPING INFO
1.1 Processing time:
All packages are shipped in 1-5 working days after your order has been placed.
1.2 Delivery times:
We ship worldwide. Please refer to the country you live in:
United states 8-10 working days from despatch
United kingdom 8-10 working days from despatch
Europe 8-10 working days from despatch
Australia & NZ 10-15 working days from despatch
Canada 8-12 working days from despatch
Rest of the world 10-20 working days from despatch
1.3 Delivery costs:
Delivery is FREE of charge
No import duties or taxes apply to you for our packages
1.4 More info:
The email must contain the following:
Title: “Product return”
The customer’s last name
Email address associated with the order
- The item is damaged or has defects
- The item has not arrived within the maximum promised delivery period of 6 weeks
- The item is significantly different from that described
We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above.
We can't be responsible for the following:
- User errors such as wrong address, wrong etc...
- All orders include a tracking number, we're not responsible for packages that are successfully delivered but go missing from the user's property or mailbox, a refund will not be provided for this reason. It is the customer's responsibility to ensure that the address provided is safe for delivery.
- Dimensions. Please make sure at the product page your mobile phone can get in your tiny bag before purchasing
- Lost packages. If from any reason the package we sent was lost on its way, we cannot be responsible for it. Therefore, refund won't be given for this given reason.
2.3 Return condition
The return of the product remains at the customer’s expense and will not be refunded if any of the following conditions is not met:
Returned products must be new, unused, and, if applicable, in their original package.
If any returned item is soiled or damaged by the customer, it will not be accepted.
The customer will be responsible for paying for shipping costs for returning the item/s
1. Please email us at firstname.lastname@example.org with "return request" and your order number in the subject line. Please include the reason for your return.
2. We will get back to you within 1 business day with our authorisation to ship the order back to us following our terms of returns and refunds.
3. Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. We highly recommend adding tracking to your return as we cannot be held liable for packages lost in transit which we have no way of tracking.
Within 2-4 business days of our receipt of your return, you will receive an email that your return was processed. Your refund will be credited to your original method of payment minus return shipping costs. Please allow up to 10 business days for your bank to post the refund to your account.